{"id":1421,"date":"2026-01-16T12:29:33","date_gmt":"2026-01-16T15:29:33","guid":{"rendered":"https:\/\/skradiologia.com.br\/blog\/?p=1421"},"modified":"2026-01-16T12:29:35","modified_gmt":"2026-01-16T15:29:35","slug":"nps-acima-de-94-o-que-essa-nota-diz-sobre-a-sk-e-o-que-ela-ensina-para-o-seu-consultorio","status":"publish","type":"post","link":"https:\/\/skradiologia.com.br\/blog\/nps-acima-de-94-o-que-essa-nota-diz-sobre-a-sk-e-o-que-ela-ensina-para-o-seu-consultorio\/","title":{"rendered":"NPS ACIMA DE 94: O QUE ESSA NOTA DIZ SOBRE A SK, E O QUE ELA ENSINA PARA O SEU CONSULT\u00d3RIO"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Em um mercado cada vez mais competitivo, onde <strong>experi\u00eancia do paciente, confian\u00e7a e indica\u00e7\u00e3o<\/strong> fazem toda a diferen\u00e7a, existe um indicador que se tornou essencial para medir o sucesso real de um neg\u00f3cio na \u00e1rea da sa\u00fade: o <strong>NPS (Net Promoter Score)<\/strong>.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Em 2025, a <a href=\"https:\/\/skradiologia.com.br\/\" data-type=\"link\" data-id=\"https:\/\/skradiologia.com.br\/\">SK Imagens Odontol\u00f3gicas<\/a> fechou o ano com resultados que refor\u00e7am nosso compromisso com excel\u00eancia e qualidade \u2014 n\u00fameros que s\u00e3o raros no setor de servi\u00e7os de sa\u00fade:<\/mark><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cabo Frio:<\/strong> 94,5<\/li>\n\n\n\n<li><strong>Campo Grande (RJ):<\/strong> 95<\/li>\n\n\n\n<li><strong>SPA:<\/strong> 95,5<\/li>\n\n\n\n<li><strong>Rio das Ostras:<\/strong> 94,5<\/li>\n\n\n\n<li><strong>Bangu (RJ):<\/strong> 96,5<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Mas o que essas notas realmente significam? E, mais importante: <strong>como o NPS pode impactar diretamente os resultados do seu consult\u00f3rio odontol\u00f3gico?<\/strong><\/mark><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"220\" src=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-1024x220.png\" alt=\"\" class=\"wp-image-1427\" srcset=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-1024x220.png 1024w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-300x65.png 300w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-768x165.png 768w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-1536x331.png 1536w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/nps-1-2048x441.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#x1f50d; <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">O que \u00e9 NPS e por que ele \u00e9 t\u00e3o importante?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">O <strong>Net Promoter Score<\/strong> mede o n\u00edvel de satisfa\u00e7\u00e3o e lealdade dos pacientes a partir de uma pergunta simples:<\/mark><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em><strong><mark style=\"background-color:#ffffff\" class=\"has-inline-color\">\u201cDe 0 a 10, o quanto voc\u00ea indicaria nosso servi\u00e7o para um amigo ou familiar?\u201d<\/mark><\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">A partir das respostas, os pacientes s\u00e3o classificados em:<\/mark><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promotores (9 e 10):<\/strong> indicam, confiam e retornam<\/li>\n\n\n\n<li><strong>Neutros (7 e 8):<\/strong> satisfeitos, mas facilmente substitu\u00edveis<\/li>\n\n\n\n<li><strong>Detratores (0 a 6):<\/strong> insatisfeitos, com alto risco de n\u00e3o retornar<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">O resultado final vai de <strong>-100 a 100<\/strong>, e no setor de servi\u00e7os, notas acima de <strong>75 j\u00e1 s\u00e3o consideradas excelentes<\/strong>.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:var(--theme-palette-color-5, #e1e8ed)\" class=\"has-inline-color has-palette-color-4-color\">&#x1f449; Por isso, alcan\u00e7ar <strong>NPS acima de 94<\/strong> em todas as unidades \u00e9 um indicativo claro de <strong>excel\u00eancia operacional, atendimento humanizado e processos bem estruturados<\/strong>.<\/mark><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"308\" src=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-1024x308.png\" alt=\"\" class=\"wp-image-948\" srcset=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-1024x308.png 1024w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-300x90.png 300w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-768x231.png 768w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-1536x462.png 1536w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/04\/dimensao-blog-meio-4-2048x617.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">&#x2b50; O que os resultados da SK dizem sobre nossa opera\u00e7\u00e3o?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Essas notas n\u00e3o s\u00e3o fruto do acaso. Elas refletem uma cultura focada em tr\u00eas pilares:<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#x2714;&#xfe0f; <strong>Experi\u00eancia do paciente em cada detalhe<\/strong><br>&#x2714;&#xfe0f; <strong>Processos claros, r\u00e1pidos e eficientes<\/strong><br>&#x2714;&#xfe0f; <strong>Compromisso com qualidade t\u00e9cnica e humana<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Para o dentista, isso significa:<\/mark><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Menos retrabalho<\/li>\n\n\n\n<li>Mais confian\u00e7a no exame solicitado<\/li>\n\n\n\n<li>Mais seguran\u00e7a na tomada de decis\u00e3o cl\u00ednica<\/li>\n\n\n\n<li>Um paciente mais satisfeito, tranquilo e confiante no tratamento proposto<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:#bcf6ff\" class=\"has-inline-color has-palette-color-4-color\">Quando o paciente tem uma boa experi\u00eancia no exame, <strong>ele chega ao consult\u00f3rio mais receptivo, menos ansioso e mais propenso a aceitar o plano de tratamento<\/strong>.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">&#x1f4c8; Como o NPS impacta diretamente as vendas do consult\u00f3rio?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Implementar o NPS no consult\u00f3rio n\u00e3o \u00e9 apenas uma pr\u00e1tica de gest\u00e3o, \u00e9 uma <strong>estrat\u00e9gia de crescimento<\/strong>.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Veja alguns impactos diretos:<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\"><strong>&#x1f539; 1. Aumento das indica\u00e7\u00f5es espont\u00e2neas: <\/strong>Pacientes promotores indicam mais, confiam mais e ajudam a construir reputa\u00e7\u00e3o.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\"><strong>&#x1f539; 2. Maior taxa de aceita\u00e7\u00e3o de tratamentos: <\/strong>Um paciente satisfeito confia no profissional e tende a dizer mais \u201csim\u201d.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\"><strong>&#x1f539; 3. Fideliza\u00e7\u00e3o e recorr\u00eancia: <\/strong>Pode custar at\u00e9 5x menos manter um paciente do que conquistar um novo.<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\"><strong>&#x1f539; 4. Redu\u00e7\u00e3o de obje\u00e7\u00f5es e reclama\u00e7\u00f5es: <\/strong>Ao ouvir o paciente de forma estruturada, problemas s\u00e3o corrigidos antes de virarem barreiras.<\/mark><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"308\" src=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-1024x308.png\" alt=\"\" class=\"wp-image-981\" srcset=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-1024x308.png 1024w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-300x90.png 300w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-768x231.png 768w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-1536x462.png 1536w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2025\/05\/dimensao-blog-meio-3-2048x617.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">&#x1f6e0;&#xfe0f; Como implementar o NPS no seu consult\u00f3rio odontol\u00f3gico?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">A boa not\u00edcia \u00e9 que o NPS \u00e9 <strong>simples e pr\u00e1tico<\/strong>. Voc\u00ea pode come\u00e7ar assim:<\/mark><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">1&#xfe0f;&#x20e3; Escolha o momento certo para ativar a pesquisa com o paciente (ap\u00f3s a 1\u00aa consulta, no final do tratamento ou a cada atendimento)<br>2&#xfe0f;&#x20e3; Utilize uma plataforma <strong>automatizada<\/strong> como a <a href=\"http:\/\/www.surveymonkey.com\" data-type=\"link\" data-id=\"www.surveymonkey.com\">Survey Monkey<\/a>, ou similares.<br>3&#xfe0f;&#x20e3; Analise os resultados <strong>mensalmente<\/strong><br>4&#xfe0f;&#x20e3; Entre em <strong>contato<\/strong> com pacientes detratores para entender pontos de melhoria<br>5&#xfe0f;&#x20e3; <strong>Use<\/strong> os feedbacks para ajustar processos e atendimento<br>\u00a0<\/mark><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:var(--theme-palette-color-5, #e1e8ed)\" class=\"has-inline-color has-palette-color-4-color\">&#x1f4a1; Dica importante: o mais valioso n\u00e3o \u00e9 apenas a nota, mas os coment\u00e1rios que v\u00eam junto dela.<\/mark><\/strong><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"415\" src=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-1024x415.png\" alt=\"\" class=\"wp-image-1423\" srcset=\"https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-1024x415.png 1024w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-300x122.png 300w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-768x311.png 768w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-1536x623.png 1536w, https:\/\/skradiologia.com.br\/blog\/wp-content\/uploads\/2026\/01\/PATTY-1-2048x830.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">&#x1f91d; A SK como parceira no crescimento do seu consult\u00f3rio<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Na SK Imagens Odontol\u00f3gicas, acreditamos que <strong>crescer juntos \u00e9 o melhor caminho<\/strong>.<br>Por isso, al\u00e9m de oferecer exames com <strong>qualidade reconhecida pelos pacientes<\/strong>, tamb\u00e9m produzimos conte\u00fados que ajudam o dentista a:<\/mark><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Melhorar a experi\u00eancia do paciente<\/li>\n\n\n\n<li>Otimizar processos<\/li>\n\n\n\n<li>Aumentar ticket m\u00e9dio<\/li>\n\n\n\n<li>Fortalecer autoridade e reputa\u00e7\u00e3o<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-4-color\">Nossos resultados de NPS refletem exatamente isso: <strong>uma opera\u00e7\u00e3o que cuida de pessoas, processos e relacionamentos<\/strong>. Seguimos ao seu lado, entregando n\u00e3o apenas exames, mas <strong>confian\u00e7a, excel\u00eancia e suporte para o crescimento do seu neg\u00f3cio<\/strong>.<\/mark><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ul class=\"wp-block-social-links aligncenter is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-instagram wp-block-social-link\"><a href=\"https:\/\/www.instagram.com\/sk_imagens\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12,4.622c2.403,0,2.688,0.009,3.637,0.052c0.877,0.04,1.354,0.187,1.671,0.31c0.42,0.163,0.72,0.358,1.035,0.673 c0.315,0.315,0.51,0.615,0.673,1.035c0.123,0.317,0.27,0.794,0.31,1.671c0.043,0.949,0.052,1.234,0.052,3.637 s-0.009,2.688-0.052,3.637c-0.04,0.877-0.187,1.354-0.31,1.671c-0.163,0.42-0.358,0.72-0.673,1.035 c-0.315,0.315-0.615,0.51-1.035,0.673c-0.317,0.123-0.794,0.27-1.671,0.31c-0.949,0.043-1.233,0.052-3.637,0.052 s-2.688-0.009-3.637-0.052c-0.877-0.04-1.354-0.187-1.671-0.31c-0.42-0.163-0.72-0.358-1.035-0.673 c-0.315-0.315-0.51-0.615-0.673-1.035c-0.123-0.317-0.27-0.794-0.31-1.671C4.631,14.688,4.622,14.403,4.622,12 s0.009-2.688,0.052-3.637c0.04-0.877,0.187-1.354,0.31-1.671c0.163-0.42,0.358-0.72,0.673-1.035 c0.315-0.315,0.615-0.51,1.035-0.673c0.317-0.123,0.794-0.27,1.671-0.31C9.312,4.631,9.597,4.622,12,4.622 M12,3 C9.556,3,9.249,3.01,8.289,3.054C7.331,3.098,6.677,3.25,6.105,3.472C5.513,3.702,5.011,4.01,4.511,4.511 c-0.5,0.5-0.808,1.002-1.038,1.594C3.25,6.677,3.098,7.331,3.054,8.289C3.01,9.249,3,9.556,3,12c0,2.444,0.01,2.751,0.054,3.711 c0.044,0.958,0.196,1.612,0.418,2.185c0.23,0.592,0.538,1.094,1.038,1.594c0.5,0.5,1.002,0.808,1.594,1.038 c0.572,0.222,1.227,0.375,2.185,0.418C9.249,20.99,9.556,21,12,21s2.751-0.01,3.711-0.054c0.958-0.044,1.612-0.196,2.185-0.418 c0.592-0.23,1.094-0.538,1.594-1.038c0.5-0.5,0.808-1.002,1.038-1.594c0.222-0.572,0.375-1.227,0.418-2.185 C20.99,14.751,21,14.444,21,12s-0.01-2.751-0.054-3.711c-0.044-0.958-0.196-1.612-0.418-2.185c-0.23-0.592-0.538-1.094-1.038-1.594 c-0.5-0.5-1.002-0.808-1.594-1.038c-0.572-0.222-1.227-0.375-2.185-0.418C14.751,3.01,14.444,3,12,3L12,3z M12,7.378 c-2.552,0-4.622,2.069-4.622,4.622S9.448,16.622,12,16.622s4.622-2.069,4.622-4.622S14.552,7.378,12,7.378z M12,15 c-1.657,0-3-1.343-3-3s1.343-3,3-3s3,1.343,3,3S13.657,15,12,15z M16.804,6.116c-0.596,0-1.08,0.484-1.08,1.08 s0.484,1.08,1.08,1.08c0.596,0,1.08-0.484,1.08-1.08S17.401,6.116,16.804,6.116z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Instagram<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-facebook wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/skimagenscf\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-youtube wp-block-social-link\"><a href=\"https:\/\/www.youtube.com\/@skimagensodontologicas\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.8,8.001c0,0-0.195-1.378-0.795-1.985c-0.76-0.797-1.613-0.801-2.004-0.847c-2.799-0.202-6.997-0.202-6.997-0.202 h-0.009c0,0-4.198,0-6.997,0.202C4.608,5.216,3.756,5.22,2.995,6.016C2.395,6.623,2.2,8.001,2.2,8.001S2,9.62,2,11.238v1.517 c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Youtube<\/span><\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Em um mercado cada vez mais competitivo, onde experi\u00eancia do paciente, confian\u00e7a e indica\u00e7\u00e3o fazem toda a diferen\u00e7a, existe um indicador que se tornou essencial para medir o sucesso real de um neg\u00f3cio na \u00e1rea da sa\u00fade: o NPS (Net Promoter Score). Em 2025, a SK Imagens Odontol\u00f3gicas fechou o ano com resultados que refor\u00e7am [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,232],"tags":[197,375,378,377,376],"class_list":["post-1421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dentistas","category-sobre-a-sk","tag-consultorio-odontologico","tag-nps","tag-pesquisa-de-satisfacao","tag-satisfacao-do-cliente","tag-vendas"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/posts\/1421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/comments?post=1421"}],"version-history":[{"count":2,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/posts\/1421\/revisions"}],"predecessor-version":[{"id":1428,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/posts\/1421\/revisions\/1428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/media\/1424"}],"wp:attachment":[{"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/media?parent=1421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/categories?post=1421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/skradiologia.com.br\/blog\/wp-json\/wp\/v2\/tags?post=1421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}